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SHIPPING & RETURNS

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SHIPPING & RETURNS


USA SHIPPING

We use the US Postal Service (USPS) and FedEx to deliver 99.9% of all orders. Shipments valued over $300 may require a signature upon delivery. Your order will ship within 1 business day.

Order Value USA Standard USA 3 Day USA 2 Day
 $0-$15  $5  $9   $19 
 $15-$100  Free  $9  $19
 $100-$300  Free  $9  $29
 $300-$500  Free  $9  $39
 $500+  Free  $9  $49
 Approx.
Delivery Time
 3-5 Days  2-3 Days  1-2 Days

 

INTERNATIONAL SHIPPING AND CUSTOMS

Most international orders will be delivered by your country's postal service. Your order will ship within 1 business day.

Order Value Canada Standard Canada Expedited International
Standard
International
Expedited
 $0-$50  $9  $29  $14  $49
 $50-$100  $12  $29  $19  $49
 $100-$199  $15  $29  $29  $49
 $200-$300  Expedited  $29  Expedited  $59
 $300-$500  Expedited  $39  Expedited  $79
 $500-$1000  Expedited  $59  Expedited  $99
 $1000-2000  Expedited  $79  Expedited  $129
 $2000-4000  Expedited  $119  Expedited  $179
 $4000+  Expedited  $159  Expedited  $249
 Approx.
Delivery Time
 10-20 Days  3-6 Days  10-20 Days  3-6 Days

Customs in your country may require you to pay a tax charge when your package is delivered. You will be responsible for these taxes. We will fill out your customs form accurately and truthfully. Customs can sometimes delay your package for weeks - please keep in mind that in rare cases, delivery may not be made within our stated shipping times.

A general guideline is that if you live in Europe, you will most likely have to pay a customs/import tax. For everywhere else in the world, you will most likely not need to pay any tax or duty. Please note that these are very basic guidelines and you should check with your country's customs/tax rules.

For orders to Canada, our custom kits are manufactured in the US from components mostly produced in Mexico. Under NAFTA, you should expect to not pay any customs charges on any of our kits or LEGO pieces. Hooray!

 

FREE RETURN SHIPPING FOR 120 DAYS (USA ONLY)

Not only do you have a long 120 days to decide to keep your items, but we will also pay for the return shipping. We'll even send you the shipping supplies for the return!



CUSTOM KITS | Take a peek at your kit before you decide to keep it. The pieces in each kit are packaged in heat-sealed polybags. We no longer seal the box so you can open the kit box and see for yourself the instructions and the pieces. So long as the bags of pieces have not been opened, you may return your ICHIBAN Toys kit within 120 days of delivery for a full refund. We'll also pay the return shipping costs.

INDIVIDUAL PARTS | So long as the bags of pieces have not been opened, you may return your ordered pieces within 120 days of delivery for a full refund. We'll also pay the return shipping costs.



If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. If it's too confusing, you can simply contact us anytime and we'll help you out via email.

We will then send you a "Return Packet" to your address. This will include a shipping box or mailer with a prepaid shipping label already attached. All you need to do is put the item inside, seal the mailer, and then drop it off with either USPS or FedEx (depending on the carrier we have chosen).

Once the item(s) has been received by us, we'll immediately process the full refund and notify you via e-mail. There are no restocking fees. If you have any questions, feel free to contact us anytime.

*Unless it is an error we made, any expedited shipping and gift wrap charges cannot be refunded.

 

INTERNATIONAL RETURN SHIPPING FOR 120 DAYS

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. If it's too confusing, you can simply contact us anytime and we'll help you out via email.

We'll notify you via e-mail once we've received and processed the returned item. If you have any questions, feel free to contact us anytime.

*Unless it is an error we made, any shipping and gift wrap charges cannot be refunded.

 

This return policy applies to all orders placed after February 1st, 2014.

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